Pathway 2 — Available now

When the customer finding lands on your desk, your team writes the 8D the customer accepts on first submission.

For distributors, MROs, repair stations, Tier 1/2 suppliers, and aerospace operations. Build root cause discipline that closes findings the first time. Train your team on AS13000 8D, 5-Why, FMEA, and CAPA effectiveness verification — backed by an AI Workbench that picks the right method, runs the investigation, and drafts the artifact your customer or registrar accepts.

Who this is for

Quality managers, supplier quality engineers, MRO quality directors, distribution QA leads, and aerospace operations leaders. Anyone who lives and dies by how fast their team closes customer findings, registrar nonconformities, FAA observations, and supplier returns.

The stakes

What weak investigation discipline actually costs

The same finding shows up next audit

Your CAPA closed without verified effectiveness. The registrar opens last year's report. The finding is still there. Now it's a major. Now leadership wants to know why.

Customer 8Ds rejected on D4

Your Tier 1 customer's SCAR team sends the 8D back. "Root cause inadequate." Your team redrafts. They send it back again. Now you're on the escalation list and the program manager is asking questions.

Recurring supplier returns nobody can explain

Same defect from the same supplier three quarters in a row. Each one closed with a one-line CAPA. The pattern has been visible the whole time. Nobody connected it. The customer noticed.

Investigation skills concentrated in one person

The only person who can run a real 5-Why is you. Every nonconformity becomes your inbox. Your junior quality engineers escalate everything. Capability never spreads. You're the bottleneck.

The outcome

What your team becomes

After 30 days of rollout, here's what changes.

Investigation-fluent quality engineers Every member of the team can run a 5-Why that holds up to an auditor, lead an AS13000 8D from D0 through D8, and write a CAPA effectiveness verification that proves the problem stayed fixed.
8Ds your customer accepts first time Your team submits 8D reports built on the AS13000 standard your aerospace customers expect. D4 root causes stop coming back. The escalation list gets shorter.
Recurring problems get found, not buried Pattern detection across your CAPA history. The same defect across three quarters becomes one systemic finding with one real fix — not three superficial CAPAs that close and recur.
Capability spreads beyond you Your junior quality engineer runs a defensible investigation on day one. The AI Workbench picks the right method, walks them through it, drafts the artifact. You stop being the bottleneck.
What's included

What's in this pathway

Every course includes role-profile onboarding, AI Workbench access, Manager Dashboard visibility, and Audit-Evidence Package export.

Available now

Root Cause Analysis & CAPA (AS13000)

10 modules, 55 lessons. AS13000 8D methodology, 5-Why, Fishbone, FMEA, DMAIC, Pareto, Fault Tree Analysis, SPC, Control Plans, LPAs. AI-augmented investigation workflow. 90-day CAPA improvement plan capstone. The investigation foundation every aerospace quality team needs.

Available now

AS9100D Internal Auditor

7 modules, 33 lessons. Every clause from Context (4) through Improvement (10). Aerospace-specific requirements: product safety, FOD, configuration management, special processes. Internal audit prep and execution.

Available now

Counterfeit Parts Avoidance

6 modules, 31 lessons. SAE AS6174 and AS6081 detection methods, supplier control, receiving inspection workflows, traceability documentation. Built for distributors, receiving teams, and supplier quality engineers.

The differentiator

The Workbench runs the investigation with your team.

Other compliance training stops at the certificate. Our AI Workbench stays with your team during every investigation. It diagnoses the problem first, picks the method second, drafts the artifact third. Trained on AS13000, ISO 9001 Clause 10.2, AS9100D Clause 10.2, ISO 19011, and 20 years of real aerospace findings.

01

Method Router

Your team types the problem in plain English. The Workbench picks the method — 5-Why for systemic recurrence, FMEA for new processes, Fault Tree for high-stakes failures, DMAIC for measurable variation. Right tool, right problem, every time.

02

CAPA Stress-Testing

Before your team submits a CAPA to a customer or registrar, the Workbench challenges weak root causes, flags actions that won't prevent recurrence, and rewrites effectiveness verification steps until they're defensible. Customer rejection rates drop.

03

Pattern Detection

The Workbench looks across your CAPA history. Three returns from the same supplier in three quarters? Two findings against the same clause two audits in a row? It surfaces the systemic issues hiding inside your individual investigations.

04

8D Drafting

The Workbench drafts every D-section of an AS13000 8D in your customer's voice. D1 team. D2 problem definition. D3 containment. D4 root cause. D5 chosen corrective actions. D6 implementation. D7 prevention. D8 closure. Submit-ready output.

A real investigation

Three returns. Same defect. Different supplier story every time.

Watch how the Workbench handles a problem your team actually sees.

QMS WORKBENCH · INVESTIGATION SESSION
YOUR TEAM · 10:42 AM
Three customer returns this quarter, all from the same supplier, all the same defect. We ran 5-Whys on each one. Each closed. Now we have a fourth from the same supplier. What are we missing?
QMS WORKBENCH
Three closed 5-Whys and a fourth return means the investigations stopped at a symptom, not a cause. Most teams stop at "the operator didn't follow the work instruction." That's almost never the actual root cause. Pull the three closed CAPAs. Look for the common cause beneath the surface ones. That's the systemic issue.
QMS WORKBENCH · METHOD ROUTER
Recommending: Pattern Analysis across CAPA history + 8D investigation for the fourth return, with D4 root cause anchored to the systemic finding. I can run the pattern analysis now.
QMS WORKBENCH · OUTPUT
Pattern detected across CAPA-2025-088, CAPA-2025-141, CAPA-2026-024: all three traced to the same supplier's incoming inspection sampling plan revision in Q3 2025. The defect mode is consistent. The proximate causes differed in the closed CAPAs, but the underlying control gap is identical.
PDF
8D Investigation Report: SCAR-2026-012
AS13000 8D · PATTERN ANALYSIS · 7 PAGES · READY FOR CUSTOMER
YOUR TEAM · 10:51 AM
Submitted. Customer accepted D4 on first review. First time in two years.
Why this matters

Investigation discipline is revenue protection.

Every customer finding that closes on first submission is a relationship preserved. Every recurring CAPA is a credibility loss.

$
Lost contract A Tier 1 customer escalates a quality complaint twice. The program goes to a backup supplier. The contract gets reviewed at renewal. You spent two years building that relationship.
Time-on-tools loss Every rejected 8D is a redraft. Every redraft is an engineer pulled off production work for half a day. Eight rejected 8Ds a quarter is a full week of someone's time, gone.
Registrar trust erosion Your AS9100 registrar sees the same nonconformity surface across multiple audits. Confidence in your QMS drops. The next surveillance audit lasts longer, costs more, and looks deeper.
📉
Capability bottleneck The senior quality engineer is the only one who can write a defensible CAPA. When they're on vacation, every finding waits. When they leave, the institutional knowledge walks out the door.
What teams say

Practitioners trained by a practitioner.

The root cause and corrective action training transformed how our team approaches problem-solving. We now have a structured, disciplined process across our operations.

S3 AeroDefense
Aerospace & Defense

The AS9100D training exceeded our expectations. The professionalism and depth of knowledge is outstanding. They have exceeded our expectations for over 3 years.

Lowell Gwaltney Jr., CEO
LG Machine

Our team is now confident in identifying hazards, conducting risk assessments, and maintaining compliance. The interactive approach made complex regulations easy to understand and apply on the shop floor.

Dave Murphy, QA Manager
COMAV
Common questions

Before you book the demo.

Does this cover AS13000 specifically, or just generic RCA?
AS13000 is the core. The Root Cause Analysis & CAPA course has dedicated modules on AS13000 8D methodology, D-section by D-section. Plus 5-Why, Fishbone, FMEA, DMAIC, and Fault Tree for cases where 8D isn't the right tool. Your team learns to pick the method, not just execute one.
We're a distributor, not a manufacturer. Does this fit?
Yes. Distributors face the same investigation demands — supplier returns, customer complaints, counterfeit parts findings, customer-flowdown CAPA requirements. The Counterfeit Parts course and the RCA & CAPA course are directly relevant. AS9100D and EHS are optional depending on your scope.
How is this different from Six Sigma or Lean Six Sigma training?
Six Sigma teaches DMAIC and statistical tools well. It rarely teaches AS13000 8D, aerospace-specific 5-Why discipline, or customer-flowdown CAPA expectations. Our pathway teaches investigation methods scoped to aerospace quality, plus the Workbench that picks the right tool for the problem in front of your team.
Will my customers accept the 8Ds the Workbench drafts?
The Workbench drafts to AS13000 8D structure with the rigor a Tier 1 customer SCAR team expects. Your engineer reviews and approves before submission. The point isn't to remove your engineer from the loop — it's to start them at a 70% draft instead of a blank page.

See it in 30 minutes.

We walk you through a Workbench session, show the manager dashboard, and demo the audit-evidence PDF export end to end. After the demo you'll know exactly how this fits your team and where pricing lands.

Book a 30-min demo →

Ready to see this pathway in action?

30-minute working demo. We'll scope this pathway to your team's customer base, audit timeline, and investigation cadence. You'll see the Workbench, the Manager Dashboard, and the Audit-Evidence Package on the call.

Book a 30-min demo

Demos run Tuesday, Wednesday, Thursday • 10am–4pm PST